App support
If the app crashes, subscriptions do not appear, or AI analysis fails, open a GitHub issue and include your iOS version, app build number, and what you expected to happen.
Support
How can we help?
FollowUp Copilot helps freelancers turn client messages into summaries, urgency labels, reply drafts, reminders, and an organized lead board.
Report a problemPrivacy first
Do not include private client names, phone numbers, addresses, or confidential message content when requesting support.
Common Questions
How do I analyze a client message?
Open New, paste or import the client message, then tap Analyze Message.
Can I use screenshots?
Yes. Screenshot text is read on device using Apple's Vision framework before you choose whether to analyze it.
Where are my leads stored?
Leads, replies, stages, and reminder times are stored locally on your device.
How do subscriptions work?
Subscriptions are managed by Apple through the App Store. You can restore purchases from the Pro screen.
How do I cancel a subscription?
Open iOS Settings, tap your Apple ID, choose Subscriptions, then manage FollowUp Copilot.
How do I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID.
Contact
Support channel
Please use GitHub Issues for support requests. We aim to review support reports within 3 business days.